Hotel Totoro: Service Basics

 

 

Everything the Hotel Totoro staff approaches on a daily basis is to the level of excellence. Our guests come to the Hotel Totoro for that level of experience and we strive to put little touches of excellence in every bit, drink, room, and experience.

 

We achieve this by the following:

 

• Front door greeters who greet the guests and walk them to the front desk.

• Assigned house keepers who are responsible for guests during their whole stay.

• Servers who are trained to pay close attention to our guests wants, needs, and tastes.

• Our guests wishes are never impossible, our employees have the ability to assit a guest with whatever they need.

Good health equals great happiness. We promote wellness and good health at the Hotel Totoro by offering only farm fresh ingrediants, all natural bath and spa products, and green practices all around the resort.

 

We achieve this by the following:

 

• Using farm to table, fresh ingrediants in our food and beverages.

• Providing health and wellness services on property.

• Using green practices in day to day operations.

• Having recycling bins on property.

• Offering benefit programs to employees who carpool, walk, or ride bikes to work.

Let us entertain you from the moment you step foot on the Hotel Totoro property. Our focus is on making sure our guests encounter entertainment that they have never experienced before from both Japan and the United States. Our staff is encouraged to be as entertaining to our guests with each interaction they have while still maintaining the level of luxiry and elegance we offer.

 

We achieve this by the following:

 

• All staff are encouraged to entertain our guests however their role enables them to.

• We have authentic Japanese musicians who perform both day and night.

• We offer a wide variety of festivals, concerts, and events on property.

The guests safety and well being are in our hands at the Hotel Totoro, and we take this as one of our highest priorities. The Hotel Totoro staff has been trained on the latest safety and CPR training. Our hotel is a home that we want all of our guests and visitors to feel safe in while they stay with us.

 

We achieve this by the following:

 

• Security officers checking id cards, guest passes, and room keys at the main gate.

• Emergency kiosks around the property.

• All employees are CPR certified.

• Certified lifeguards in all areas with water.

• Secure locks on doors with tv monitors to view guests at doors.

• 24 hr electronic security.

• Large safes in each room.